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Surveys
2014
July
C
Customer Service
Customer Service
Landscapes aRe Us Customer Satisfaction Survey
0%
Exit Survey
Dear Client:
As the manager of Landscapes aRe Us, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Al Golobish
Landscapes aRe Us
Phone: (916) 966-7946
In thinking about your most recent experience with Landscapes aRe Us, how satisfied are you with the Office Staff/Project Coordinator:
Strongly Disagree
Somewhat Disagree
Neither Agree nor Disagree
Somewhat Agree
Strongly Agree
Landscapes aRe Us Office Staff/Project Coordinator was knowledgeable of my project and the status of it.
Landscapes aRe Us Office Staff/Project Coordinator responds to my questions quickly and effectively.
Landscapes aRe Us Office Staff/Project Coordinator is available when I need to speak with them.
Overall, I am very satisfied with the Landscapes aRe Us Office Staff/Project Coordinator.
If you indicated that the Office Staff/Project Coordinator was unsatisfactory, would you please describe what happened?
Now please think about the water feature/landscape design itself. How satisfied are you with how it turned out:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
How satisfied are you with Landscapes aRe Us Construction Crew:
Strongly Disagree
Somewhat Disagree
Neither Agree nor Disagree
Somewhat Agree
Strongly Agree
Landscapes aRe Us Construction Crew are well trained.
Landscapes aRe Us Construction Crew are well supervised.
Landscapes aRe Us Construction Crew adhere to professional standards of conduct.
Landscapes aRe Us Construction Crew act in my best interest.
Overall, I am satisfied with the Landscapes aRe Us Construction Crew.
How satisfied are you with Landscapes aRe Us Design Consultant:
Strongly Disagree
Somewhat Disagree
Neither Agree nor Disagree
Somewhat Agree
Strongly Agree
The Landscapes aRe Us Design Consultant is knowledgeable and professional.
The Landscapes aRe Us Design Consultant responds to my inquiries in a timely manner.
The Landscapes aRe Us Design Consultant is making positive contributions to my project.
Overall, I am very satisfied with the Landscapes aRe Us Design Consultant.
Considering the overall value of the project you paid for, was it…
An exceptional value, worth more than you paid for it
A good value, worth about what you paid for it
A poor value, worth less than you paid for it
How important was performance on these attributes?
Not Important
Somewhat Important
Important
Very Important
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Considering your complete experience with Landscapes aRe Us, how likely would you be to recommend our company to a friend or colleague? (0 is not at all likely, 10 is extremely likely)
Not at All Likely (0)
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
Extremely Likely (10)
If you would like to share any additional comments or experiences about Landscapes aRe Us, please enter them below.
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