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Surveys
2011
May
C
Customer Service
Customer Service
0%
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How would you rate your overall satisfaction with Scarborough City Cab in the following areas:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Drivers
Vehicles
Quality
On-time performance
Overall
How satisfied are you with our drivers in the following areas:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Professionalism:
Training:
Knowledge:
Customer Service:
Appearance:
Thinking of other similar accessible transportation companies, how would you compare our services offered to theirs?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know
From a scale of 1 to 6 (1 = most important, 6 = least important), how would you rate the following factors when choosing a transportation company:
Price
-- Select --
1
2
3
4
5
6
Driver training
-- Select --
1
2
3
4
5
6
Safety
-- Select --
1
2
3
4
5
6
Clean vehicle
-- Select --
1
2
3
4
5
6
Reputable company
-- Select --
1
2
3
4
5
6
On-time service
-- Select --
1
2
3
4
5
6
On a scale of 1 to 4 (1=best 4=worst), how would you rate the following transportation companies:
Wheel-Trans
-- Select --
1
2
3
4
Scarborough City Cab
-- Select --
1
2
3
4
Royal Taxi
-- Select --
1
2
3
4
Co-op Cabs
-- Select --
1
2
3
4
Would you recommend Scarborough City Cab to someone you know who is looking for a accessible transportation service?
Yes
No
Maybe
How would you rate your overall satisfaction with Scarborough City Cab?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How do you think we can improve our service to you?
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