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  1. Surveys
  2. 2011
  3. December
  4. C
  5. Customer Service-11-2011
0%
 

* What was the reason(s) for your call? (Select all that apply)
 
Update Name/Address/Phone Number
 
Update Vehicle(s) Information
 
Violation(s)
 
Responding to Letter(s)
 
Statement Issue(s)
 
Transponder Issue(s)
 
New/Close Account
 
Replenishment/Billing Issue(s)
 
Road Closure Inquiries
 
Other
 

 
 

* On average, how often do you travel on The Toll Roads?
 
Once a day
 
More than once a day
 
Once a week
 
More than once a week
 
Rarely
 
 

* How was the wait time before your call was answered?
 
Seemed short
 
Seemed long
 
Seemed about right
 
 

* Did our representative... (Select all that apply)
 
Quickly identify the issue(s)
 
Appear knowledgeable and competent
 
Help you understand the cause and the solution to the issue(s)
 
Handle issue(s) with courtesy and professionalism
 
None of the Above

 
 

* Did the customer service representative answer all of your questions?
 
Yes
 
No
 
 

* Overall, how satisfied are you with your customer service experience?
 
Very satisfied
 
Somewhat satisfied
 
Not satisfied or dissatisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
What could we have done to better serve you?
   
 
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