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Surveys
2011
November
C
Customer Satsifaction Survey
Customer Satsifaction Survey
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How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
The Michael Hill Jeweller Customer Satisfaction Index is a measure of your overall experience. On a scale of 1 to 10, 1 being highly unsatisfied, and 10 being highly satisfied, please indicate your experience.
1
2
3
4
5
6
7
8
9
10
Overall Experience
What is it that makes us unique from our competitors?
Would you recommend us to friends, or colleagues or relatives?
Yes
No
When you hear of Michael Hill Jeweller, what main idea comes to mind?
Suggestions and further comments on your Michael Hill Experience?
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