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Customer Satisfaction Survey

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Hello:
You are invited to participate in our survey Customer Satisfaction Survey. In this survey people will be asked to complete a survey that asks to estimate your satisfaction of our services and products. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
 

Product Price
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Range of Product Portfolio
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Product Quality
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Punctuality of Product Shipment
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Responsiveness of Sales Team
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Technical Support
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
After-sales Service Support
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Issue Resolution
 
Excellent
 
Good
 
Average
 
Poor
 
N/A
 
 
 
Overall Satisfaction
 
Weekly
 
Monthly
 
Quarterly
 
Annually