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  1. Surveys
  2. 2014
  3. April
  4. C
  5. Customer Satisfaction Survey
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Exit Survey
 
 
How closely aligned, to your objectives, is The New Store? How thoroughly do you
believe we understand your business and are able to add value to you?
 
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QUALITY OF CONTACT:
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Communication
Planning & Organising
Technical Knowledge
Category Knowledge
Commitment to deadlines (do what they said they would do when they said they would do it)
Constantly seeking alternatives to satisfy your consumer and shoppers needs?
 
 
 
How do you rate our responsiveness in dealing with you?
 
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How do you rate our professionalism in dealing with you?
 
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How do you rate our products and services? Do they meet your needs and expectations regarding quality and performance?
 
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How does The New Store rank in terms of innovation?
 
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How do you rate our delivery service in respect to:
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On time
Case & Line fill rate
 
 
 
How good is our response time in dealing with key issues you may have?
 
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How do you rate our approach to quality management to ensure complete customer satisfaction?
 
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How do you rate our approach to quality management to ensure complete customer satisfaction?
 
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