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  5. Customer Satisfaction Survey
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Exit Survey
 
 
Dear District SmartFind Express Team:

eSchool Solutions wants to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about your experience with the products and services that you have received so far. We appreciate your business and want to make sure we meet your expectations.

If you have questions at any time about the survey or the procedures, you may contact Winsome Simon at 800-776-8774, ext. 221] or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* 1. Has your district made any goals for the year that eSchool can help your district to accomplish?
 
Yes
 
Near future
 
Not aware of
 
Not applicable
 
Other - please explain your response
 
 
 
 
* 2. Does your district need to schedule any additional training for any SFE personnel?
 
Yes
 
Near future
 
Not aware of
 
No
 
Not applicable
 
Other - please explain your response
 
 
 
 
* 3. Upgrades were recently administered to your SFE system, how satisfied are you with the upgrade?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
* How is the system working since the upgrade?
 
Excellent
 
Good
 
Average
 
Below Average
 
Poor
 
Other - Please explain your response
 
 
 
 
* 5. Please indicate which of the following ways your district plan on enhancing the use of SFE?
 
Integration of SFE with payroll/HR software
 
Integration of SFE with ERO profession development system
 
Analytics for reporting
 
Edutelligence
 
Not applicable
 
 
 
* 6. Recent enhancements were made to SFE; please indicate which of the following has shown improvements?
 
Improved reporting
 
Improved absence approval process
 
Improved process for placing subs on priority list
 
Improvement in the number of Reason Codes selection
 
Not applicable
 
 
 
* 7. Please indicate your level of satisfaction with the improvement in the reporting process?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
* 8. Please indicate your level of satisfaction with the improvements in the absence approval process?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
9. Please indicate your level of satisfaction with the improvements in the process of placing subs on priority list?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied