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  2. 2013
  3. July
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  5. Customer Satisfaction Survey
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Exit Survey
 
 
Hello:

You are invited to participate in Assurance Financial's Customer Satisfaction Survey. While we pride ourselves on our excellent customer service and knowledgeable sales force, we are always looking for ways to improve. In order to do so, we need your input.

The survey will take approximately two minutes to complete. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your business and feedback. Please start with the survey now by clicking on the Continue button below.
 
 
 
Overall, how satisfied were you with your loan officer?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
Please indicate your level of satisfaction with the following attributes of our service:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Quality of service
Frequent communication
Support from Loan Officer
Knowledge of products
Meeting timeline expectations
 
 
 
Were there any unexpected surprises? If so, please explain.
   
 
 
 
Do you have any suggestions to better the process?
   
 
 
 
How likely are you to refer business to Assurance Financial in the future?
 
Not At All Likely
 
Somewhat Likely
 
Very Likely