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You recently did an an enquiry on your Matrix account. |
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Please specify what services did you require i.e. Internet Tracking; did you call in to poll your vehicle, did you request a report or a statement etc. |
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Thinking about your most recent contact, how would you rate the representative's ability to help you or the service you received? |
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How would you rate the representative's overall knowledge of your problem or questions? |
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Have you needed assistance with any of the following departments, and when you dealt with this division were you assisted in a professional manner and was your query dealt with effectively: Control Room- Response time on alarms and recovery Customer Care - movement and log book reports.Insurance certificates. Updating of contact details. Assisting with Internet Tracking, Geolok and cell phone postioning.Testing the unit. Please rate the service received from this department. Schedulling- Are you happy with the time the scheduler took to call you to arrange for your repair? If not what do you think is the appropriate response time? Credit Control- When the controller called for your outstanding account. Kindly rate if you are satisfied with the way the controller assisted you. |
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Please rate your overall impression of Matrix Vehicle Tracking's service. |
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Would you recommend the Matrix products to other Companies/ individuals. |
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