1. Surveys
  2. 2012
  3. February
  4. C
  5. Customer Satisfaction Survey
0%
Exit Survey »
 
 
1. Who was your True Process Lead?
 
 
 
2. Who was your True Process Field Engineer (s)?
 
 
 
3. Who was your True Process Field Engineer (s)?
 
 
4. How satisfied are you with the following:
N/A Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
The overall performance of True process on this project met my expectations.
True Process responded to my inquires in a timely manner.
I feel True Process represents an extension of Hospira and that is reflected in the quality of work they do.
The transition of information between True Process employees was seamless.
 
 
5. How satisfied are you with the following:
N/A Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
The Lead was prepared for the project phone calls.
The Lead managed the unexpected issues and addressed the concerns.
The Lead demonstrated technical knowledge and expertise.
The Lead's emails or verbal communication provided clear direction and specific follow-up.
 
 
6. How satisfied are you with the following:
N/A Strongly Agree Somewhat Agree Neutral Somewhat Disagree Strongly Disagree
The Field Engineer was prepared and ready for the project.
The Field Engineer was on time and completed all work in a timely fashion.
The Field Engineer has the ability to work independently.
The Field Engineer adhered to professional standards of conduct in:
Dress
Communication
Hospital Personnel
Appearance
The Field Engineer managed the unexpected issues and addressed the concerns.
The Field Engineer demonstrated technical knowledge and expertise.
The Field Engineer's emails or verbal communication provided clear direction and specific follow-up.
 
 
 
7. Do you have additional feedback for your True Process Team?
   
 
 
 
8. Were there any issues that were unresolved, and how were they communicated?
   
 
 
 
9. What feedback did Hospira receive direct feedback from the client regarding the Lead and/or the Field Engineer(s)?
   
 
 
 
10. What suggestions do you have that would improve the process, the communication and/or the professionalism for True Process?
   
 
Powered by