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Surveys
2011
September
C
Customer Satisfaction Survey
Customer Satisfaction Survey
0%
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Dear Valued Customer,
As the marketing director of Bargainz Central Ltd, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. On completion of this survey, a free gift will be sent to you within the next 21 working days. We hope you will accept this as a token of our good will.
Kind Regards,
Toju Ofuya
Marketing Director
Bargainz Central Ltd
I Agree
1. In thinking about your most recent experience with Bargainz Central Ltd, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
2. In terms of the features and benefits of the handbag purchased. How satisfied are you with the product?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
3. Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
5. How well did the customer service representatives at our company respond to your queries?
Extremely well
Very well
Moderately well
Slightly well
Not at all well
6. What areas of improvement would you suggest?
Products Selection
Customer Services
Response time to Queries
Competitiveness
Quality
7. How easy and intuitive is it to navigate through Bargainz Central website?
Very Easy
Easy
Neither Easy nor Difficult
Difficult
Very Difficult
8. How likely are you to recommend our company to people you know?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
9. How likely are you to return to make future purchases?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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