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  1. Surveys
  2. 2011
  3. May
  4. C
  5. Customer Satisfaction Survey
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Hello:
You are invited to participate in our Customer Satisfaction survey. In this survey, people will be asked to complete a survey that asks questions about customer service. It will only take approximately 5 minutes to complete the questionnaire and it is very important for us to learn your opinions.

BFSC Quality Policy Statement
Vision/Mission Statement : To be perceived by customers as the best fluid system technology product and solution provider.

Values : Supplying top quality products backed with flawless support and service. Having a strong customer focus. Looking for innovative ways of creating value for our customers. Striving for continuous improvement in everything we do. Having the highest standards of integrity. Respecting each individual associate who is a part of our organization.
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Quality of Swagelok products
Level of technical support
Updates provided on new products
Service provided by assigned Engineer
Response time taken for Inquiries
Clarity of quotes & Invoices
Updates on status of orders
Adherence to committed deliveries
Accessibility of Swagelok personnel
Availablity from local stock
Complaint resolution
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Neutral Not Satisfied Very Dissatisfied
OVERALL How do you rate BFSC
 
 
 
Additional products :
   
 
 
 
Service Improvements :
   
 
 
 
Do you have any comments or suggestions that would help us improve our quality of customer service ?
   
 
 
 
Would you like to be contacted to discuss any concerns you may have ?
   
 
 
Contact Information
First Name : 
Last Name : 
Designation : 
Department : 
Company : 
Location : 
Pincode : 
Phone : 
* Email Address : 
 
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