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  1. Surveys
  2. 2011
  3. May
  4. C
  5. customer satisfaction survey
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Exit Survey »
 
 
1. Has our product been manufactured according to your specifications ?( rate it on the scale of 1 to 5 )
 
Strongly Disagree
 
Disagree
 
Undecided
 
Agree
 
Strongly Agree
 
 
 
2.How do you rate our website on terms of information given about the product ?( rate it on the scale of 1 to 5)
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
4. . How do you rate BECTOCHEM in terms responsiveness to the delivery of the products or services ?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
1. receipt of initial drawing
2. receipt of final drawing after changes
3. completion of the manufacturing stage
4. FAT
5. SAT
 
 
 
how do you rate the responsiveness of the post sales service personnel ?
 
Very Dissatisfied
 
Not Satisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
How do u rate Bectochem's product's performance with respect to other brands ?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
How do you rate the total involvement with you in the total process of the manufacture of the product ?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
Have the benefits given by our product completely helped you in gaining advantage over your competitors?
 
Yes
 
No
 
Maybe
 
 
 
How likely it is that you would do a future transaction with our company when a need of manufacturing equipment arises?( rate it on the scale of 0 to 10 with 10 - most likely and 0 -least likely )
   
 
 
 
How likely is it that you would recommend our product to the client or any colleagues internal to the company ?( give it a rating in a scale of 0 to 10 with 0 - least likely 10 - most likely )
   
 
 
How do you rate the following departments with respect to the communication with you
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
1. Sales department.
2. Design department
3. Manufacturing department
4. Post sales service department
5. Quality control department
6. Accounts department
7. Complaints department
 
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