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| You have purchased CAREL USA products. We are very interested to know if our products/services fulfilled your expectations. Please rate each item below. Check the box that best represents your interactions and your feelings. |
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Reception / Telephone
Was your call answered in a timely manner? |
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Reception / Telephone
Was Reception staff courteous and pleasant at all times |
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Ordering Process
Was Order Entry staff courteous at all times? |
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Ordering Process
How well were you kept informed of any product delays? |
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Sales / Marketing
Rate the relative ease of ordering products? |
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Sales / Marketing
Were you kept informed of product updates in a timely manner? |
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Product Literature
Are catalog information accurate and easy to understand? |
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Product Literature
Are technical specifications accurate and easy to understand? |
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Product Receipt
Did your order arrive on time as promised? |
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Product Receipt
Were products adequately protected from damage during shipment? |
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Product Returns / Warranty Claims
Was the warranty claim policy clear, and easy to understand? |
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Product Returns / Warranty Claims
Was the Returns claim policy clear, and easy to understand? |
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Technical Support
Was Technical Support staff courteous at all times? |
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Technical Support
Was Technical Support staff able to identify and solve your technical issue? |
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| Would you purchase CAREL USA products again? |
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| Would you recommend CAREL USA products to others? |
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| Rate the overall value of CAREL USA products? |
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| Additional Comments/Suggestions: | | |
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