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Surveys
2015
March
C
Customer SAtisfaction Survey
Customer SAtisfaction Survey
Customer Satisfaction Survey Period covered Apr. 2014 - Mar. 2015
0%
Exit Survey
1. Which products and / or services do you purchase from Sichem? (Select all that apply)
Finished products for use in oil & gas production applications
Finished products for use in oil & gas drilling applications
Finished products for use in other oil & gas applications
Finished products for use in personal care / detergent / cleaning applications
Finished products for use in other applications
Intermediate chemicals for use in blending of oilfield production chemicals
Intermediate chemicals for use in blending of oilfield drilling chemicals
Intermediate chemicals for use in blending / formulation of chemicals for personal care / detergents / cleaning
Logistical (import / export / transportation) services
Toll blending services
Toll manufacturing services
Repacking / pumping services
Product label design and printing
Product MSDS preparation
Quality control services
Laboratory services (product formulation, analytical services)
Other
2. How often do you purchase products or services from Sichem?
Frequently - usually every month
Periodically - several times each year
Occasionally - once a year or less
Never - I have not purchased products or services from Sichem
3. Compared to our competitors, is Sichem's product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
4. How do you rate Sichem's Health, Safety and Environmental (HSE) performance compared to our competitors?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
5. How do Sichem's delivery (lead times) compare to our competitors?
Much shorter lead times than competitors
Slightly shorter lead times than competitors
About the same
Slightly longer lead times than competitors
Much longer lead times than competitors
6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
8. How knowledgeable are Sichem's sales and technical staff regarding our product range?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
9. How efficiently do the customer service (sales administration) staff at Sichem handle your enquiries?
Extremely efficiently
Very efficiently
Moderately efficiently
Slightly efficiently
Not at all efficiently
10. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them??
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
11. How likely are you to recommend our company to other people?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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