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Surveys
2013
August
C
Customer Satisfaction Survey - Rough Draft
Customer Satisfaction Survey - Rough Draft
Customer Satisfaction Survey
0%
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Are we able to understand your plastic raw material needs?
No
Partially
Mostly
Yes
Did the product meet your specifications?
No
80% / Barely
Yes
Do we fulfill your volume requirements?
25%
50%
75%
100%
Does the material arrive by the agreed upon date?
Never
Sometimes
Mostly
Always
Did we provide you with the requested documentation?
No
Yes
Do we provide a timely
response
to issues brought up?
No
Yes
N/A
Do we properly & timely
resolve
any issues brought up?
No
Yes
N/A
Overall ease of doing business with KT:
A Bit Difficult
Relatively Smooth
Easy as Cake!
Overall ease of doing business:
Will you do business with KT on a regular basis?
No
Maybe
Yes
How do you like our customer service representative's:
Product Knowledge
Availability for Correspondence
Method of Communication
How do you rate us compared to your best supplier?
4th
3rd
2nd
KT is #1!
Rating
Do you / Have you used our website?
No
Yes
How do you rate our website's:
Ease of Navigation (easily found what you were looking for)
Useful Information (the info I was looking for was on the website)
Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement
Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4
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