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| * How long did you have to wait before a technical support representative at ICT Branch began to help you? |
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| * How well did the technical support representatives at ICT Branch listen to you? |
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| * How eager to help you were the technical support representatives at ICTB? |
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| * How quickly did the technical support representatives at ICTB help you? |
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| * How knowledgeable were the technical support representatives at ICTB? |
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| * How clear was the information the technical support representatives at ICTB gave you? |
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| * How many of your issues did the technical support representatives at ICTB resolve? |
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| * How helpful were the technical support representatives at ICTB? |
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| * Was your experience with technical support at ICT better than you expected it to be, worse than you expected it to be, or about what you expected it to be? |
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