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Surveys
2013
August
C
Customer Satisfaction Survey - Draft 2.1
Customer Satisfaction Survey - Draft 2.1
Customer Satisfaction Survey
Are we able to understand your plastic raw material needs?
Poor
Fair
Good
Great
Excellent
Did the product meet your specifications?
Poor
Fair
Good
Great
Excellent
Do we fulfill your volume requirements?
Poor
Fair
Good
Great
Excellent
Do we meet your delivery schedule?
Poor
Fair
Good
Great
Excellent
Did you receive the required documentation on time?
Poor
Fair
Good
Great
Excellent
Do we provide a timely
response
to your issues?
Poor
Fair
Good
Great
Excellent
Do we timely
resolve
your issues?
Poor
Fair
Good
Great
Excellent
Overall ease of doing business with KT:
Poor
Fair
Good
Great
Excellent
Overall ease of doing business
Will you do business with KT on a regular basis?
Poor
Fair
Good
Great
Excellent
How do you like our customer service representative's:
Product Knowledge
Response Time
Communication (Verbal & Written)
How do you rate us compared to your best supplier?
Rating
Do you / Have you used our website?
No
Yes
How do you rate our website's:
Ease of Navigation (easily found what you were looking for)
Useful Information (the info I was looking for was on the website)
Additional Comments / Feedback you feel may be helpful to us in our quest for Continuous Improvement
Kal-Trading Inc. 3440 Wolfedale Road, Mississauga, ON, L5C 1W4
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