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2012
February
C
Customer Satisfaction Review
Customer Satisfaction Review
Ally Electric & Solar, Inc. 510-559-7700
0%
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Hello,
Congratulations on making the decision to install a solar system and to take the necessary steps to go green.
You are invited to participate in our Customer Satisfaction Review. In this survey, we ask that people who have utilized our installation services to review the installation and answer a few questions. It will take approximately 2 minutes to complete the questionnaire. If you would prefer, I can also conduct a phone interview. You are welcome to contact me at 510-599-7700.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. The bottom line is that we are trying to improve our service for customers. Your opinion means a lot to us.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Betty Ann Christians at 510-559-7700 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the *Continue* button below.
I Agree
How long has it been since your solar system was installed?
Less than one month
One to six months
Six months to one year
One to two years
More than two years
*
Overall, how satisfied are you with the installation of your solar system?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Would you use our solar installation services again?
Yes
No
Maybe
Please indicate your level of satisfaction with the following attributes:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Safety
*
Friendliness
*
Cleanliness
*
Knowledge
*
Professionalism
What did you like most about the installation?
What did you like the least about the installation?
Ally Electric & Solar, Inc., 5221 Central Avenue, Suite 203B, Richmond, CA 94804 510-559-7700
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