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  1. Surveys
  2. 2014
  3. May
  4. C
  5. Customer satisfaction
0%
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How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How often do you use our services?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How do we rate on Customer service experience?
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
 
 
 
 
 
 
 
How do we rate on the following - On-time delivery of service?
 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
How do we rate on the following - Professionalism





















Well Above Average


 
Well Below Average
 
Below Average
 
Average
 
Above Average
 
Well Above Average
 
 
 
How do we rate in comparison to other companies that offer the same services??
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
 
 
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