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Surveys
2014
January
C
Customer Satisfaction
Customer Satisfaction
WLU Athletics and Recreation Customer Satisfaction Survey
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How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
In general, how satisfied are you with the employees you interacted with?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How long did you have to wait before a customer service representative was able to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
How likely are you to recommend our company?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
If you have ever offered suggestions to management, how satisfied were you with the response?
Never offered a suggestion
Not at all satisfied
Not very satisfied
Somewhat satisfied
Very satisfied
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