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Surveys
2013
July
C
customer satisfaction
customer satisfaction
0%
Exit Survey
How long have you used our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How frequently do you purchase from us?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Where do you purchase our products? Select all that apply.
In our store
Online
Telephone order/catalogue
Through a dealer
Through an agent
Through a wholesaler
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How satisfied were you with your last interaction with our company?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How does our product quality compare to similar products on the market?
Much better
Slightly better
About the same
Slightly worse
Much worse
How does our service quality compare to services offered by our competitors?
Much better
Slightly better
About the same
Slightly worse
Much worse
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How clear was the information the customer service representatives provided you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
How likely are you to use our company again in the future?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
How frequently do you use our products?
Extremely frequently
Very frequently
Moderately frequently
Very infrequently
Not at all frequently
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