Customer satisfaction

Do you perceive our company as being professional?

Very professional

Moderately professional

Slightly professional

Not professional at all

Compared to our competitors, would you consider our service quality, to be better, worse, or about the same as others?

Compared to our competitors, do you consider our costs and charges give best value for money?

Good value

Value

Poor value

How responsive do you find our company?

Very responsive

Moderately responsive

Slightly responsive

Not at all

How quickly do our representatives respond to your queries?

Very quickly

Moderately quickly

Slightly quickly

Not at all quickly

As weather conditions this year have been extreme, do you feel we have coped with the conditions?

More than coped

Coped

Slightly coped

Not coped at all

Overall, are you satisfied with the employees at our company?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied or dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

Are maintenance sheets handed into your office following each visit?

Every time

Sometimes

Never

how likely are you to recommend our company to other schools?

Any observations or questions?