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2012
January
C
Customer satisfaction
Customer satisfaction
0%
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Hello:
You are invited to participate in our survey [Customer Satisfaction]. It will take approximately [10] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
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Which online shopping website would you prefer to buy a mobile handset?
Please rank (1-4) the following in order of preference while deciding to purchase a mobile product online:
1)themobilestore.com
-- Select --
1
2
3
4
2)Flipkart.com
-- Select --
1
2
3
4
3)IndiaPlaza.com
-- Select --
1
2
3
4
4)Yebhi.com
-- Select --
1
2
3
4
How did you come to know about themobilestore.com?(Select all that apply)?
Hoarding
Internet
friend/colleague
Yellow Pages
Newspaper Adv
Radio
Other
What made you purchase from themobilestore.com? (Select all that apply)?
Previous experience
Trust in the Brand
Just a trial
Wide Range of products
Better Pricing
Recommended by a friend
Better Deals & Offer
Easy surfing
Other
We would like your feedback on how was your online shopping experience with themobilestore.com.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
-Easy procedure for Registration
-Good Speed of the site
-Easy navigation
-Effective information of Product
-Easy Procedure for shopping
-Quick procedure
-Easy mode of payment
We would like your feedback on the delivery of the product after ordering on themobilestore.com
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
-time taken for delivery of the product
-product received is exactly what is ordered regarding the brand , model , colour, etc.
-The product received is in a good condition along with its packaging
-overall
How likely are you to recommend shopping from themobilestore.com to a friend or family member?
1-Not Likely at all
2
3- Neutral
4
5-very likely
How likely are you to make a repurchase from themobilestore.com?
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
To only those who have answered Likely to Very
likely in pervious question--What is the reason for repurchase from themobilestore.com? (Select all that apply)?
Pleased with the look-feel of the website
Wide range of product availability
Easy navigation through the website
Trust in the brand
Good Offers
Better pricing
Other
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