CUSTOMER SATISFACTION

Dear Customer:

As the manager of "SINGESEN", I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

[JACQUELINE TAN]

Manager

How do you rate our responsiveness in dealing with you?

How do you rate our professionalism in dealing with you?

How do you rate our equipment/services and did they meet your needs and expectations regarding quality and performance?

How do you rate the technical competence of our technical crew and their response time?

How would you rate our overall prices of our equipment/services?

Competitive

Cheap

Expensive

Very Expensive

How do you rate our delivery on time performance and our commitment to meet your delivery expectations?

How do you rate our approach to quality management to ensure complete customer satisfaction?

How would you rate our quality of services/equipment on an overall basis?

any comments or suggestions that would help us to improve our quality of equipment/service?