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  1. Surveys
  2. 2011
  3. June
  4. C
  5. Customer Satisfaction
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How long have you been purchasing our tutoring services?
 
Less than a month
 
A month to less than 3 months
 
3 months to less than 6 months
 
6 months to less than a year
 
A year or more
 
 
 
How often do you use our services?
 
Few times a week
 
Once a week
 
Every other week
 
Once a month
 
Less than once a month
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Please indicate the level of satisfaction with our tutoring agency's attributes.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Delivery of service
Methods of communication
Customer Service
Professionalism
Price
Billing policies
Methods of payments
Knowledge of our tutors
 
 
 
Name of the tutor you worked most recently with.
   
 
 
How does the tutor provided by Tutoring in Los Angeles rate on the following attributes:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Punctuality
Flexibility in scheduling the sessions
Knowledge of the subject matter
Communication skills
Teaching skills
 
 
 
How do we rate in comparison to other tutoring agencies?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't Know/I haven't used other tutoring companies
 
 
Please rate how strongly you agree/disagree with the following statements:
Strongly disagree Somewhat disagree Neutral Somewhat agree Strongly agree
Tutoring in Los Angeles played a key role in increasing my child's grade
The cost of tutoring is worth the benefits achieved
We achieved the pre-established targets/goals
Tutoring in Los Angeles understands my child's tutoring needs
Tutoring in Los Angeles is thorough in assigning the tutor
 
 
Do you have any suggestions?
   
 
 
 
How likely are you to renew your contract with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
My child is out of school, I don't need tutoring anymore
 
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