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  1. Surveys
  2. 2011
  3. April
  4. C
  5. Customer Satisfaction 2011
0%
Exit Survey »
 
 
How long have you used our company's services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which department's services did you use?
 
Contracted Services
 
Hourly Equipment Services
 
Hourly Trucking Services

 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied N/A
Ease of Booking
Ability to Accommodate Your Schedule
Quality of Work
Arrived at Time Scheduled
Professionalism of Our Field Staff
Safety of Operation
Price
Accuracy of Invoice
Helpfulness of Office Staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to renew your contract/conduct further business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other contractors in our field?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
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