Customer Satisfaction

Please select which location of THK you received help from:

Atlanta

Canada

Chicago

Detroit

Los Angeles

Northeast

San Francisco

Please list the Sales Administration person(SAR) you were helped by

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

Sales Administration Survey

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Unsatisfied	Very Unsatisfied
SAR was available in a timely manner

SAR greeted you and offered to help you

SAR was friendly and cheerful throughout

SAR answered your questions

SAR showed knowledge of product/services

SAR offered pertinent advice

SAR was courteous throughout

SAR responded in a reasonable amount of time

Overall, How satisfied are you with our service

How many times did you have to contact customer service before the problem was corrected?

Once

Twice

Three times

More than three times

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

What did you like best about our customer service?

How could we improve our customer service?

Any additional comments about THK?

Please provide Name

Company Name

Email Address