Customer Satisfaction - Global Service Manager

Which of the following best describes your relationship with Telefonica?

Decision-maker of products and services contracted from Telefonica

IT Administrator or End User of the products and services contracted from Telefonica

Both, decision-maker and IT Administrator/End User of products and services contracted from Telefonica

Other

In general terms, how satisfied do you feel with the services provided by Telefonica?

In general terms, how would you rate the Service provided by Telefonica in each of the following features/aspects?

How would you evaluate the service provided by Telefonica in each of the following aspects/features?

In general terms, how satisfied are you with your Global Service Manager?

During the last three months, how many times has your Global Service Manager contacted you (please enter number of times in the box)?

When you need to contact your Global Service Manager, are you satisfied with their response time?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat disatisfied

Highly disatisfied

If not satisfied please include areas for improvement

How would you compare your actual Telefonica Service Experience in respect to past years?

Better

Needs improvement

Same

I'm a new customer

In your opinion, did Telefonica comply with your Service Management expectations?

Yes

No

Other - Please Explain

Do you have additional comments or suggestions that may lead to improve your service experience? Please explain below.