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  1. Surveys
  2. 2011
  3. May
  4. C
  5. Customer perception of dining at Honolulu Cafe
0%
Exit Survey »
 
 
Is this your first time dining at THS Cafe Honolulu?
您是否第一次在澳門檀香山咖啡用餐?
 
Yes
 
No
 
 
 
Why do you choose THS Café Honolulu?
您為什麼選擇這間餐廳？
 
Food quality食物品質
 
Service attitude服務態度
 
Facilities 設備
 
Location地點
 
Other其他
 

 
 
 
Is it easy to get to THS Café Honolulu?
澳門檀香山咖啡的位置是否容易到達？
 
Yes
 
No
 
 
 
Who do you usually dine with at THS Café Honolulu?
您多數會與誰一起在澳門檀香山咖啡用餐？
 
Friends朋友
 
Family家人
 
Alone自己
 
Business partners or clients生意夥伴或客人
 
Colleague同事
 
Other其他
 

 
 
 
How do you usually hear about THS Café Honolulu?
您曾從下列媒體中得知關於澳門檀香山咖啡的資訊嗎？(Please check all that apply可多選)
 
Newspaper 報紙
 
Magazine 雜誌
 
Internet互聯網
 
Friends or relatives 親友
 
TV 電視
 
Radio 收音機
 
Other
 

 
I. Experience經驗
Strongly Disagree Disagree Neutral Agree Strongly Agree
Reservation can be made conveniently預約服務很方便
Services are delivered within your acceptable waiting time在您能接受的等候時間內為您提供服務
Orders are taken correctly為您記錄正確的菜單
Due attentions are paid to each customers員工關注每位顧客的需要
Specially designated needs are satisfied 員工能滿足顧客特定的需求
Operating hours are appropriate營運時間很適合您
Lighting is adequate充足的燈光
Seats are comfortable 座位很舒適
Indoor air quality is good空氣質量良好
 
 
II. Food Quality 食物品質
Strongly Disagree Disagree Neutral Agree Strongly Agree
i. A wide variety of food is provided 提供不同種類食物
ii. Food temperature is moderate 食品的溫度適宜
iii. Fresh ingredients are used 使用新鮮的材料
iv. Food is delicious 食物很可口
v. Food is clean 食物的衛生狀況良好
 
 
III. Service Attitude 服務態度
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
i. The staff are professional員工對顧客表現出專業的態度
ii. The staff are solicitous員工為顧客提供殷勤的服務
iii. The staff provide prompt services員工不會怠慢顧客
iv. The staff are able to provide proper information is the customers 員工給予適當的資訊來回答顧客的疑問
v. The staff have smart appearances員工有整潔而漂亮的儀表
 
 
IV. Facilities 設備
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
i. Tableware are neat and tidy提供整潔的餐具
ii. Dining areas are sanitary衛生的用餐區域
iii. Lavatories are sanitary衛生的洗手間
iv. Waiting areas are spacious 足夠的等候空間
v. Dining areas are spacious 足夠的用餐區域
vi. Menus are lucid菜單內容清晰
 
 
V. Other 其他
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
i. You consider the overall services at THS Café Honolulu are outstanding 整體服務很傑出
ii. You want THS Café Honolulu to become a smoking-ban Café您歡迎澳門檀香山咖啡成為無煙食肆
iii. You will recommend THS Café Honolulu to your friend您會建議朋友光臨澳門檀香山咖啡
 
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