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2012
February
C
CUSTOMER FEEDBACK
CUSTOMER FEEDBACK
Annual Customer Satisfaction Questionnaire (QF 8.2.1-03)
0%
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Our goal is to provide high quality services to you. As our customer, your constructive comments would be greatly appreciated in order to help us continuously improve our service to you. Please assist us by answering this questionnaire. Thank you.
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Name (optional)
Gender
Male
Female
User category
Student
Academic staff
Non- Academic Staff
School/ Centre
Business, Hospitality & Tourism Management
Design
Engineering and Computing
Language Centre
Matriculation Studies Centre
Other
How often do you use the library?
Often (more than 3 times per week)
Ocassionally (less than 3 times per month)
Never
How satisfied are you with the following:
Excellent
Very Good
Good
Fair
Poor
N/A
1. Ounter services (Borrowing & Returning)
2. Online Public Access Catalogue (OPAC)
3. Phototcopying facilities
4. Audio visual & discussion room facilities
5. Library environment (noise, air condition, ambience, etc.)
6. Information / reference service
7. Staff attitude and assistance
8. Overall library services & facilities
Additional comments:
Library KBU International College
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