This free survey is powered by
Create a Survey
Surveys
2015
February
C
Customer care
Customer care
0%
Exit Survey
Dear Client,
Thank you for giving us the opportunity to serve you better.
Please help us by taking a few minutes to tell us about the service that you have received so far from Happy Tour.
We appreciate your business and want to make sure we meet your expectations.
Thank you for your consideration.
Happy Tour Team
*
How long have you been a customer of Happy Tour?
This is my first purchase
Less than 1 year
1 - 3 years
3 - 6 years
6 or more years
*
How often do you use Happy Tour services?
Daily
Weekly
Monthly
Occasionally
Rarely
*
Overall, how satisfied or unsatisfied are you with Happy Tour services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Which one of Happy Tour services from below have you used in the past year?
Ticketing
Internal Accommodation
External Accommodation
Rent a car
Transfers
Holiday packages
Events
Visa
None
Other
Please rate your experience with Happy Tour representatives from each department:
*
Ticketing
*
Corporate Internal
*
Corporate External
*
Leisure
*
Visa
*
Accounting
*
Courier
*
Commercial - Account Management
*
Marketing
In average, how responsive have been our consultants to your questions or requests in the past year, based on their specialization?
Ticketing
Corporate Internal
Corporate External
Leisure
Visa
Account Manager
*
Less than 30 min
*
Between 30 min to 1 hour
*
Between 1 to 3 hours
*
Between 3 to 6 hours
*
In 24 hours
*
After 48 hours or more
*
Does not apply
We would like to ask you to evaluate the collaboration you had in the past month with a Happy Tour Consultant and your dedicated Account Manager.
Please fill in their names in the fields below:
Consultant
:
Account Manager
:
Based on your collaboration with the chosen Happy Tour Consultant, please evaluate how often the statements below do apply:
Always
Most of the time
About half the time
Once in a while
Never
N/A
Effectively manages our requests
Listens carefully and identifies our needs very well
Solves all encountered problems in a professional way
Always acts in my best interest
Customize offers based on our needs
Offers competitive prices every time
Provides multiple options to choose from
Communicates all the details in a very clear and efficient way
Based on your collaboration with your dedicated Account Manager, please evaluate how often the statements below do apply:
Always
Most of the time
About half the time
Once in a while
Never
N/A
The account manager is knowledgeable and professional.
The account manager is making a positive contribution to my business.
The account manager responds to my inquiries in a timely manner.
The account manager acts in my best interest.
For submitting the answers please press CONTINUE
Loading...
close
Loading...
Close
qprun1.questionpro.net
Loading...
