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  5. Cust Satisf
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Exit Survey
 
 
DCM is committed to improve its services and customer experience. In order to continually improve, we need your feedback for the above mentionned project. Please take a few minutes to answer these questions, Your opinion is very valuable to us.
 
 
 
Quality
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Product and service supplied
Respect of technical requirements
Employees expertise
Disposition of nonconformities and deficiencies
 
 
 
Schedule observance
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Respect of schedule
Coordination with customer and other contractors
Adequacy of staffing
Pro activity to avoid & minimize delays
 
 
Compliance with safety standards
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Legal and contractual requirements
Presence of safety officer
Competence of safety officer
 
 
 
Administrative services
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Progress report
Detailed accounting
Billing
Non-contractual work
Delivery of required documents
Technical information quality
Collaboration with contract administrators
 
 
 
Concern for improvement
 
Did you feel that members of our company were looking at ways to improve our services?
Very much Above average Average Below average Not at all
 
 
 
 
Overall satisfaction
 
 
How satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Is it the first time that your company has a project with us?
 
Yes
 
No
 
Do not know
 
How was your previous experience compared to this one?
Much better Better Same Worst Much worst
 
 
 
Is it the first time that you personally have a project with us, regardless of the company
 
Yes
 
No
 
Do not know
 
How was your previous personnal experience compared to this one?
Much better Better Same Worst Much worst
 
 
 
Would you recommand our company for another project?
 
Definitely
 
Maybe
 
Not likely
 
Definitely not
 
 
What comments/uggestions can you make to help us improve ?
   
 
 
Would you like to have one of our top manager to contact you to discuss an issue?
 
Yes
 
No
 
 
Please enter a phone number where you can be reached to discuss an issue.
   
 
 
 
Please enter an email address where we can contact you to enquire about an issue.