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2012
June
C
Cust Profile Validation Measurement_test1
Cust Profile Validation Measurement_test1
Customer Profile Validation Process - Business Process Measurement Sheet
In Support of the Product Decommission Program
Purpose of this tracker:
Measure the performance of the data collection/verification business process to track how long it takes the process to collect and verify customer profiles.
Why this is important:
Tracking process capability allows us to baseline and improve its performance, to ultimately reduce the amount of time it takes to collect and verify customer profiles.
How this will be used:
We will track process performance on a periodic basis. First to baseline the process, and subsequently to measure improvements in process lead time and data accuracy.
If you have any questions or concerns about this effort please email
[email protected]
.
Thank you for your assistance in this effort!
Please provide your name
Length of time in current role at Verizon Enterprise Solutions.
-- Select --
< 1 year
1-2 years
3-5 years
6-10 years
11 + years
There are four high level steps identified within the Customer Profile Validation Process. From the drop down below, please select the process step associated with your activity.
-- Select --
Goldmine Data Collection
Prioritize Data by TBR and Contract Date
Contract Viewer Data Collection
Inventory Data Collection
Contract Data Validation
Please provide the customer NASP ID. If NASP ID is not present please provide the GUDUNS.
Receive Date/Time
: The date/time that you initially received the customer to work on.
Month
Day
Year
--
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
--
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
--
2011
2012
2013
2014
2015
Start Date/Time:
The date/time that you initiated work for the customer.
Month
Day
Year
--
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
--
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
--
2011
2012
2013
2014
2015
Completion Date/Time
: The date and time that you completed the work for the customer.
Month
Day
Year
--
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
--
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
--
2011
2012
2013
2014
2015
If there are defects present in the data please specify by selecting all that apply.
Defects are defined as missing, incorrect, or invalid data values in any combination of the following elements.
NASP ID
NASPGUD
NASPGUDName
MasterSegment
PurCat
PurAnyProd
PurOneProt
PurPip
CirCnt
Product
Expiration Date
Term
Notice Address
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