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Questions marked with an * are required Exit Survey
 
How satisfied are you with the following:
Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied
* Therapists
* Massuers
* Consultants
* Managers
 
 
 
* How satisfied are you with our treatment process and results?
 
All the time
 
Certain services/ treatments only
 
Sometimes
 
Hardly
 
 
Overall, how satisfied are you with our people?
Very Satisfied Satisfied Somewhat Satisfied Somewhat Dissatisfied Dissatisfied Very Dissatisfied
* Therapists
* Massuers
* Consultants
* Managers
 
 
 
* How would you describe your experience with us? (check all that apply)
 
It was good throughout
 
It was good and had solved my concerns
 
It was good but did not answer my concerns
 
Good for a start but eventually standard drop
 
Something disappoint me along the way
 
The staff did not understand my concerns
 
The staff did not attend to me carefully/ enthusiastically
 
The service disappoint me
 
The advice disappoint me
 
The results disappoint me
 
I have found other alternative
 
Would you like to elaborate any of the above?

 
 
How satisfied are you with the customer service at the outlet you visit?
Satisfied Somewhat Satisfied Dissatisfied Somewhat Dissatisfied Dissatisfied
* Call waiting time
* Appointment booking
* Front desk skills
* Resolution of issue
 
 
 
* How do you think of our services and package price line?
 
Very affordable
 
Affordable
 
Not the lowest but value for money
 
I am on a budget
 
Expensive
 
 
 
* In order of importance, how would you prioritise the following. (1=most important, 6=least important)
Location
Ambiance
Personal touch
Service standard
Operating hours
Pricing
 
 
 
* If there is an opportunity, would you consider visiting One Beauty Spa again?
 
Yes
 
No
 
Maybe
 
Not sure
 
 
 
* How likely are you to recommend One Beauty Spa to others?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
 
 
Last but not least, if we could enhance your positive experience, what would be it?