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  1. Surveys
  2. 2012
  3. March
  4. C
  5. Current Consumers
0%
Exit Survey »
 
 
How long have you been purchasing our products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
Where do you purchase our products? Select all that apply.
 
Online
 
Telephone order/catalogue
 
Other
 

 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
What purpose do you use the Mason Box mailer for?
   
 
 
 
What is the most important feature of the Mason Box mailer to you?
 
Price
 
Security
 
Functionality
 
Customization
 
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you use any other type of mailer product? For Example: padded envelopes, flat folding boxes, or sealed boxes.
   
 
 
 
If no, would you be interested in using these types of products in the future?
 
Yes
 
No
 
 
 
What factors would be necessary for you to switch to these products?
 
Price
 
Available from the same company
 
Security
 
Customization
 
Other
 
 
 
 
Do you have any suggestions for improvement?
   
 
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