CSR-Vet Test | QuestionPro

1. If you made this appointment by phone please rate the professional manner of the person who answered your phone call.

Excellent

Very Good

Good

Fair

Poor

Did not make this appointment by phone

2. Please rate the professional manner of our staff as you checked in for your appointment.

3. Please rate the cleanliness of our waiting room.

4. Is there anything we could add to our waiting room to improve your visit?

5. Please rate the amount of time you waited for the veterinarian in the exam room.

Less time than I expected

About as long as I expected

More time than I expected

6. Please rate the quality of attention and respect the Vet and staff showed your pet.

7. How well did the veterinarian explain any problems and treatment for your pet?

Very thoroughly and clearly

Thoroughly enough to understand

Could have been more clear

I was unsure and confused

8. How well did this appointment fulfill your expectations for taking care of your pet.

9. Please rate the convenience of our office hours.

10. How likely would you be to suggest that friends and family bring their pets here?

Very Likely

Likely

Unlikely

Very Unlikely