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| Communication Satisfaction Survey |
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Introduction:
Effective communication is the backbone of any successful organization. How well and how much we communicate within our organizations will influence the satisfaction each of us experience with our jobs and it will ultimately help determine how effective and productive we are at work.
Through this survey we aim to determine just how satisfied YOU are with the communication practices in your organization. We hope to use this information to improve communication practices in the organization, thereby increasing your job satisfaction and work experience. We really appreciate you taking the time to complete this questionnaire. You should be able to complete it in 10-15 minutes.
Be assured that your answers will be treated with complete confidentiality (no details of individual responses will be shared with management or any other parties), so please be as truthful as possible. Also keep in mind that this is not a test – your honest opinion is the ‘right’ answer we need. |
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| Education (highest qualification): |
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Period Working at your organization:
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Period Working in Current Position:
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| Section A: Communication Satisfaction |
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| Please read each statement or question carefully and indicate your personal level of satisfaction: |
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| Information I receive about the progress I make with my work. |
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| Personnel (staff) news within the organization. |
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| Information about the organization’s policies and goals. |
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| Information about how my job compares with other jobs in the organization |
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| Information about how I am being evaluated. |
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| Recognition of my efforts. |
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| Information about departmental policies and goals. |
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| Information about the requirements of my work. |
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| Information about laws and regulations affecting the organization and our work |
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| Information about changes in the organization |
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| Feedback about how I handle problems in my work. |
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| Information about employee benefits and salaries. |
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| Information about the financial position of the organization |
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| Information about achievements and / or failures of the organization. |
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| Extent to which my superior / managers understand the problems faced by staff. |
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| Extent to which communication in the organization motivates me to meet its goals. |
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| Extent to which my superior listens to me and pays attention to what I say. |
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| Extent to which most employees in the organization are effective communicators. |
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| Extent to which my superior offers guidance for solving my work-related problems. |
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| Extent to which communication in the organization makes me identify with the organization and feel like a vital part of it. |
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| Extent to which our communications channels (email, memos, intranet, face-face, etc.) are effective and helpful. |
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| Extent to which my superior trusts me. |
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| Extent to which I receive the information in time which I need in order to do my work. |
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| Extent to which conflict is handled appropriately through proper communication channels. |
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| Extent to which the grapevine (informal communication between staff) is active in the organization. |
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| Extent to which my superior is open to new ideas. |
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| Extent to which communication with other employees at my level is accurate and free-flowing. |
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| Extent to which our communication practices can be adapted to handle emergencies. |
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| Extent to which the members of my work group/team are compatible with each other. |
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| Extent to which our meetings are well organized. |
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| Extent to which the amount of supervision over me is just about right. |
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| Extend to which written orders, instructions and reports are clear and to the point. |
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| Extent to which most employees have a positive attitude and impression about communication in the organization. |
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| Extent to which informal communication is accurate and truthful. |
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| Extent to which the amount of communication in the organization is about right. |
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| Only respond to the following 5 statements if you’re in a leadership / management position. |
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| Extent to which my staff are responsive to downward-directive communication |
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| Extent to which to which my staff expect my needs for information. |
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| Extent to which I can avoid having communication overload. |
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| Extent to which my staff are open to evaluations, suggestions and criticisms. |
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| Extent to which my staff feel responsible for initiating effective upward communication. |
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| Section B: Communication Channels and Frequency |
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| Which communication channels are used in your organization (indicate all): |
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| Which communication channels are used most often (1 = most used, 12 = least used): |
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| Face-to-face |
| | | Written Memo’s |
| | | Phone SMS |
| | | Email |
| | | Skype |
| | | Video-call |
| | | Web Chat |
| | | E-newsletter |
| | | Printed Newsletter |
| | | Website /Intra-net |
| | | Notice Board |
| | | Other |
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| List the communication channels in order of your personal preference (1 = most preferred, 12 = least preferred): |
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| Face-to-face |
| | | Written Memo’s |
| | | Phone SMS |
| | | Email |
| | | Skype |
| | | Video-call |
| | | Web Chat |
| | | E-newsletter |
| | | Printed Newsletter |
| | | Website / Intranet |
| | | Notice Board |
| | | Other |
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| Extent to which I am satisfied that I’ve been sufficiently trained to make best use of the communication channels available to me. |
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| Extent to which I am satisfied with the quality and maintenance of communication channels in the organization. |
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| Extent to which I am satisfied that communication channels within the organization are in step with the latest available developments and communication technology. |
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| Section C: Your Job Satisfaction |
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| Here we want to get a general impression of just how satisfied you are with your job. Again please read the statements carefully and indicate your personal level of satisfaction. |
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| Extent to which I am satisfied with my current work: |
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| In the past 6 months, what has happened to your level of satisfaction? |
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| Section D: Your Productivity |
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| Now please rate your own current level of productivity at work: |
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| How productive are you currently in your work? |
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| In the last 6 months, what has happened to your productivity? |
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| What would you like to change to improve the communication associated with your job? | | |
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| What other suggestions do you have that would help improve communication in your organization? | | |
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