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Surveys
2015
March
C
CSDCU MSR Survey
CSDCU MSR Survey
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From your transaction receipt, please tell us the Date & Time, and Teller Initials. IE: 02/02/15 13:59:06 MT TLR
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Was your transaction done correctly?
Yes
No
Comments:
*
Were you thanked for your business and for visiting CSDCU?
Yes
No
Don't remember
Comments:
If you use another financial institution, please indicate the main reason below:
Inconvenient hours
Poor service on existing accounts
Slow loan approval
Too difficult to switch accounts
Deposit rates not competitive
ATMs not convenient
Fees too high
Use products or services not offered by CSDCU
Other - Please specify
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Did our employee call you by name?
Yes
No
Don't remember
Comments:
*
In general, how satisfied are you with the employees you interacted with?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
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How eager were the customer service representatives to help you?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
How likely are you to recommend our company?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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Did you know that CSDCU offers the following products and services?
FREE Auto Loan Refinances?
Over 33,000 Surcharge-FREE ATMs nationwide?
FREE Online Billpay with e.statements?
FREE Mobile Banking?
Over 5,400 Shared Branches that CSDCU member can use for FREE?
FREE Checking (No Minimum Balance, No Monthly Service Fee, No Mobile Banking Fee, No Debit Card Fee, No Internet Banking Fee, No Online Billpay Fee, No Fee to Call CSDCU Employees)?
To enter our $50 Visa Gift Card drawing, please enter the following information:
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First Name
:
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Last Name
:
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Phone
:
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Email Address
:
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