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Surveys
2014
July
C
Crowd Management Report on Eastern Line Delay
Crowd Management Report on Eastern Line Delay
MTR – Eastern Line General Office
Rm.1501, 15/F, Fortress Hill Tower, North Point, Hong Kong
Tel: 2123 4567 Fax: 2123 4568 Email:
[email protected]
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Exit Survey
You are invited to participate in our survey - Crowd Management on Eastern Line . In this survey, approximately passenger will be asked to complete a survey that asks questions about the crowd management of contingency. It will take approximately few minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact us at 3153 0477 or by email
[email protected]
.
Thank you very much for your time and support.
Do you think that Eastern Line does a satisfactory and adequate job at handling contingencies? (e.g: Service Disruption, Delays)
Strongly satisfied
Satisfied
Fair
Dissatisfied
Strongly dissatisfied
The customer service provided by Eastern Line’s staff is enough when the contingency was happened?
Strongly satisfied
Satisfied
Fair
Dissatisfied
Strongly dissatisfied
The information provided by Eastern Line is enough when the service disruption or delays?
Strongly satisfied
Satisfied
Fair
Dissatisfied
Strongly dissatisfied
Which station facility do your think need to improve?
Electronic Board in the station
Wifi in the train
Television on the train
Information screen in the train
How often of the Eastern Line fault signal should be informed as you think?
5-10 minutes
5-15 minutes
10-15 minutes
10-20 minutes
Did you have any experience for the service disruption or delay?
Yes
No
Thank you for completing this questionnaire.
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