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  1. Surveys
  2. 2015
  3. February
  4. C
  5. CRM (Contact Center) Survey
0%
Exit Survey
 
 
How did you contact the representative?
 
By Telephone
 
Internet
 
 
 
If by Telephone, how long did you have to wait before speaking to a representative?
 
Three Rings
 
Five Rings
 
Seven Rings
 
Over Ten Rings
 
 
Name of the Agent: ........................................... 





The Customer Service Representative (CSR) was 
Strongly agree Somewhat disagree Neutral Somewhat agree Strongly disagree
Energetic
Articulate
Clear
Positive
Courteous
Professional
Prepared
 
 
The Customer Service Representative (CSR)
Strongly agree Somewhat disagree Neutral Somewhat agree Strongly disagree
Answered my questions completely
Appeared knowledgeable
Was able to identify my needs and respond appropriately
Was genuinely interested in helping me find a solution
Was fluent in English
Did what was promised
Provided all relevant information before encouraging a showroom visit
 
 
Appointment 
Yes No
Did the CSR avoid answering questions and instead encourage a Showroom visit
Did he/she fix an appointment with the Sales Consultant at the Showroom
Were you on hold for more than 90 Seconds
Were you assured that the Sales Consultant will call you in 48 hrs to fix an appointment
 
 
 
Overall, how would you rate the Customer Service Experience
 
Excellent
 
Very good
 
Good
 
Average
 
Bad
 
 
 
Please describe if there was any particular aspect of the service experience that stood out
   
 
 
 
What qualities of the Customer Service Representative bothered you?
   
 
 
 
Would you recommend the representative to others?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
 
Thank you for your feedback. We appreciate your honest opinion and will take your input into consideration
Contact Number : 
 
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