Critical TAM Quarterly Scorecard

Is your technical account manager knowledgeable, professional, accessible & engaged in driving issues to resolution?

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Does your technical account manager demonstrate a sense of urgency in their response and resolution to changes/problems? (E.g. application outages, critical software defects, etc.)

Do you agree that you are satisfied with the technical account manager’s quality of communication and timely follow-up on all critical issues?

Does your technical account manager provide monthly SLA reports in a timely manner?

Do you agree that your technical account manager is making a positive contribution to the overall support relationship?

Overall, are you very satisfied with your technical account manager?

What would be the primary reason for being very satisfied with the technical account manager?

From an account manager’s perspective, what would you like the TAM to: (a) Stop doing (b) Continue doing and (c) Start doing

Thank you for completing our quick survey. Please feel free to share any additional thoughts/comments for supervisor/manager review.