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2013
August
C
CPE Management
CPE Management
CPE Management
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Hello
As part of the graduate scheme, we are investigating adding additional functionality into workplace and member centre.
If we gave you the ability to do the following diagnostics and information remotely how would this help you.
This is the list of additional functionality:
Connected Device Information: Manufacturer, Model, Serial Number, Firmware, Uptime, IP Address, etc.
Connectivity and Service Status: Online/Offline Connection, Registration Time, Last Connection Time.
Network Map: Devices and IP Address Connected to the Device
Quick Fix Operations: Fix Connectivity,Fix Wireless, Fix VoIP
Single-Click Operations: Reset, Factory Default, Firmware Update, Connectivity Check, Ping, Delete, Trace Device, etc.
Radar function on the gateway -wifi analyser
Please answer the following questions.
*
Do you work in residential or business?
-- Select --
Residential
Business
Given the additional functionality mentioned previously.
0 calls
1 call
2 calls
3 calls
4 calls
5 calls
6 calls
7 calls
8 calls
9 calls
10 calls
Given 10 calls regarding
router
problems (including repeats), the number of calls I would handle would be reduced by
Given 10 calls regarding
wifi
problems (including repeats), the number of calls I would handle would be reduced by
Given the additional functionality mentioned previously.
0 min
1 min
2 min
3 min
4 min
5 min
6 min
7 min
8 min
9 min
10 min
More than 10 min
My Average Handling Time per
router
call would be reduced by
My Average Handling Time per
wifi
call would be reduced by
The additional functionality described above would:
Strongly Disagree
Disagree
Neither Agree or Disagree
Agree
Strongly Agree
Increase levels of Customer Satisfaction
Enable me to do my job more efficiently
Ensure we are Right First Time
If we did this what would it do for you?
Thank you for taking time to fill this in.
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