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2013
June
C
Covidien
Covidien
0%
Questionnaire
Survey Questionnaire
We are working to understand what elements are most valued by internal customers in terms of our core functionality that drives your business, efficiencies and revenue. As Stephen Smith and Kevin O’Kelly Lynch mentioned in their earlier communication, we would like to speak to internal customers across the globe in order to obtain feedback on the current core functionality, specifically related to shared services performance.The leadership of the company has made a strong statement of their commitment to the adoption to shared services.
There are 10 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.
Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable.
Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given.
1. What is your Job Title? (please select as applicable)
*
Vice President
General Manager
Business Unit Director
Business Manager
Other (please specify)
2. How long have you been working for Covidien?
*
Less than 6 Months
1 to 5 Years
5 Years and above
3. In your current role, how often would you contact one of Covidien's Shared Service teams?
*
Daily
Weekly
Monthly
Other
4. Are you familiar with the term of Change Management in how it relates change affecting people?
Yes
No
5. Which of these statements best describes your vision of a Shared Service environment?
*
A Shared Service model is a way of organizing administrative functions to optimize the delivery of cost-effective, flexible, reliable services to serve both internal and external customers”.
A Shared Service model is fundamentally about optimizing people, capital, time and other corporate resource
People and change management related factors are often the most under-estimated aspects of a Shared Services implementation
x
Other (please specify)
6. Please select the areas most likely to be of benefit to your organisation in adopting shared services?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
A stronger focus on continuous improvement
More compelling career opportunities for administrative staff
Develop centers of expertise and innovation
Reduced error rates- quality at source
Faster decision making / issue resolution
Achieve process and systems standardization
Increased language skill availability
A more rigorous approach to capturing and maintaining process knowledge
A more diverse pool of employees
Ease of acquisition integration
Lower employee-specific risk / larger pool of capable resources
Better access to enabling tools and technologies
Reduced cycle times
Better reporting
7. Which of these statements best applies to how change is managed at Covidien?
*
Covidien exists in a state of rapid and continuous change
Covidien evolves through long periods of stability with short bursts of fundamental change
Departments within Covidien deal with change incrementally and separately
8. Please select the most critical areas of concern that you and your organisation would anticipate if you were to adopt a shared services model?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Prefer not to say
Over-standardisation of systems and processes
Less focus on continuous improvement
Increased system complexity
Lower quality of execution
Increased emphasis on ‘self-service’
Unclear service accountability
Dampened employee morale
Greater dependence on the business providing high quality input
Clash of cultures
Loss of visibility of progress on activities
Career paths in the business would be less appealing
Lack of operational flexibility
Lack of clarity of accountability
Loss of control of business critical activities (e.g., local regulatory requirements)
Loss of market intelligience
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
(1 = most important; 9 = least important)
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure
-- Select --
1
2
3
4
5
6
7
8
9
Appreciation of how the change will take place and be effectively communicated
-- Select --
1
2
3
4
5
6
7
8
9
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment
-- Select --
1
2
3
4
5
6
7
8
9
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner
-- Select --
1
2
3
4
5
6
7
8
9
Understanding why change is happening and why it is necessary
-- Select --
1
2
3
4
5
6
7
8
9
Feeling that everyone is focused on the same goals and objectives
-- Select --
1
2
3
4
5
6
7
8
9
Awareness of who is ultimately responsible for the project
-- Select --
1
2
3
4
5
6
7
8
9
Conscious that key individuals are involved in the project
-- Select --
1
2
3
4
5
6
7
8
9
Being able to take ownership and influence details of the change
-- Select --
1
2
3
4
5
6
7
8
9
For clarification please click the help icon
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*
Yes
No
Thank you very much for your support, it is greatly appreciated
Please contact Mark Hambling at
[email protected]
or
[email protected]
if you have any questions regarding this survey.
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