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  5. Council OpSuite Satisfaction Survey - November 201
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Hello:
You are invited to participate in our survey Council OpSuite Satisfaction Survey - November 2011. In this survey, you are asked to respond to questions regarding OpSuite functions, GSUSA related services, and POSitive Technology services. It will take approximately 30 minutes to complete the questionnaire.
The information we gather from your responses will help us evaluate where we stand with the councils regarding the areas we are questioning. Your multiple choice answers coupled with specifics that you can supply us in the narrative section, will help us target continued improvements in our processes.

If you have questions at any time about the survey or the procedures, you may contact Bob O’Connor, GSUSA Chief Technology Officer.
Bob O’Connor
[email protected]
212-852-8060
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
OpSuite is designed to provide you with a solution to get item adds/updates, create purchase orders, create transfers, track customer information, and report on sales information in a browser based application to allow for access from any location where you have an internet connection. How would you rate your satisfaction with OpSuite on each of these functions?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Item adds/updates from GSUSA
Creating purchase orders
Creating transfers
Tracking customer information
Reporting on sales transactions
Accessing OpSuite via various web browsers
 
 
 
Based on your answer to the above questions, please provide feedback to us so that we can improve the functionality of OpSuite. Use the corresponding comment boxes below.
 
 
 
* Item adds/updates from GSUSA
   
* Creating purchase orders
   
* Creating transfers
   
* Tracking customer information
   
* Reporting on sales transactions
   
* Accessing OpSuite via various web browsers
   
 
 
As part of the installation, how do you rate your satisfaction with the interaction of?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
POSitive Technology Sales Team
POSitive Technology Support Team
GSUSA Team
 
 
Thinking of POSitive Technology’s technical support team, how would you rate your satisfaction with them in these areas:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Fast initial call back
Ongoing updates on an open case (daily or periodic)
Respectful interaction with you and your team
Desire to help you with your issue
 
 
 
* Fast initial call back
   
* Ongoing updates on an open case (daily or periodic)
   
* Respectful interaction with you and your team
   
* Desire to help you with your issue
   
 
 
Thinking of GSUSA’s solution support after the installation, how would your satisfaction with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Communication
Training Opportunities
Liaison between you and POSitive Technology
 
 
 
* Based on your answers to the above, please provide feedback to us so that POSitive Technology can improve the solution support team.
   
* Communication
   
* Training Opportunities
   
* Liaison between you and POSitive Technology
   
 
 
 
* For those councils who went live on OpSuite during the last 6 months, what can you tell us that would help us improve the implementation process for subsequent council implementations? Include comments for both GSUSA and Positive Technology services. Please be specific.
   
 
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