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Surveys
2016
October
C
Corporate Culture and Core Profitability
Corporate Culture and Core Profitability
0%
Exit Survey
How Culture Impacts Core Profitability
Six questions. Five statements each. You tell us how true each of these statements are at your bank, and we will return to you an analysis of your responses that will relate the culture of your organization with its core profitability.
How true are the following statements about Communication and Training at your bank?
Never True
True Less Often than Not
Sometimes True
True More Often than Not
Always True
Our bank has open and honest communication between managers and employees.
Our bank's board and executive team support training and education on an ongoing basis.
Management communicates the bank’s financial objectives on a regular basis.
Each employee has specific and measurable goals for bringing new business into the bank.
The core values of our company are clearly defined to all employees.
How true are the following statements about Technology and Technology Utilization at your bank?
Never True
True Less Often than Not
Sometimes True
True More Often than Not
Always True
Our bank’s systems make it difficult for me to either extract information or input information.
We still do too much manual work at our bank.
Management introduces new products before we know if our systems will support these products.
Our current technology allows our customer contact personnel to service our customers quickly and accurately.
Each employee has the right technology to do his or her job.
How true are the following statements about Teamwork at your bank?
Never True
True More Often than Not
Sometimes True
True Less Often than Not
Always True
We do not have many employees that are involved in office politics and power plays.
When a coworker does an excellent job, fellow employees provide positive feedback to the employee for a job well done.
We do an excellent job of solving customer problems because we work together as a team.
Management has introduced team building exercises into the organization.
There are very few employees in our organization who do not work hard and contribute to our bank’s success.
How true are the following statements about Sales and Sales Culture at your bank?
Never True
True Less Often than Not
Sometimes True
True More Often than Not
Always True
Our bank does a better job than our competitors at selling products and services.
We have an effective incentive compensation structure that promotes the sale of our products.
Management has explained why “selling” and “providing quality customer service” is critical to the bank’s survival.
Management actively supports and rewards employees who are trying to improve quality and customer service.
We participate in sales training and development programs at our bank.
How true are the following statements about Adaptability at your bank?
Never True
True Less Often than Not
Sometimes True
True More Often than Not
Always True
Most employees feel the bank is successful enough. There is really no need to change.
When our organization has undergone major change, the majority of employees have responded positively.
Management understands how to manage change within our organization and is truly sensitive to disruption.
We have lost our best talent in this bank because we change too much.
Each employee understands he or she is personally responsible for improving their quality of work.
How true are the following statements about Financial Performance at your bank?
Never True
True Less Often than Not
Sometimes True
True More Often than Not
Always True
Our customers are more sensitive to pricing on loans and/or deposits than in the past.
Shareholder value creation is the single most important objective of our organization.
Measurable performance standards have been established for every job.
All employees have a clear understanding of our return on assets and return on equity goals for the coming year.
Every employee understands the rationale underlying our pricing of loans, deposits, and services.
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Your Name
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Your Email
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Bank Name, City & State
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