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1. In thinking about your most recent experience with Containers & Equipment, was the quality of the customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
2. If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
3. The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
4. Would you take a few minutes to describe what happened?
   
 
 
 
5. Now please think about the features and benefits of the product we offered you itself. How satisfied are you with this product?
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
6. If you are not satisfied with the product offered, please describe why?
   
 
 
7. Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the folowing statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
 
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered, including customer service, the storage features and benefits, and cost, how satisfied are you with Containers & Equipment.
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration.