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You are invited to participate in a survey that looks at consumer attitudes to funeral pricing.

To be eligeable to complete this survey you must have either:

Arranged
Jointly Arranged
Paid for
Partly paid for
Arranged payment for

a funeral within the last seven years.


In this survey, approximately 30 people will be asked to complete a survey that asks questions about funeral pricing. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary, however if you feel uncomfortable answering any questions you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be anonymous and data from this research will be reported only in an aggregated format. Your information will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Wayne Dennis by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
Have you arranged or jointly arranged a funeral in the past seven years?
 
YES
 
NO
 
 
 
Have you paid for, partly paid for or arranged payment for a funeral in the past seven years?
 
YES
 
NO
 
 
 
If you answered YES to both of these questions please continue.

If you have answered NO to any of the previous questions we apologise, but this survey looks at the replies from people who have experienced either arranging or paying for a funeral in the last seven years. Thank you for your time so far - you can now close the browser window.
 
 
 
What year did you arrange and/or pay for the funeral?
 
2005
 
2006
 
2007
 
2008
 
2009
 
2010
 
2011
 
 
 
What was the price of the funeral? Please do not include the cost of floral tributes, newspaper notices, orders of service or monumental masonry.
   
 
 
How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
The service you received during the funeral arrangement
The service you received between the time of the funeral arrangement and the day of the funeral
The service you received on the day of the funeral
The overall conduct of the staff from the funeral home
 
 
How satisfied were you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
The cost of the funeral director's professional services
The cost of the coffin
The overall price of the funeral
 
 
 
Would you have preferred the charge for the funeral director's professional services to be higher or lower?
 
HIGHER
 
LOWER
 
 
 
Would you have preferred the price of the coffin to be higher or lower?
 
HIGHER
 
LOWER
 
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