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Hello Eagles, Field Trainers & Task Force members~
We invite you to participate in our survey, Varsity Consults & Appointments - Best Practices, in order to gain a "snapshot" of what happens on the Varsity Consult & Appointment as well as gather "best practices" you may employ.
Your responses are completely anonymous so please be absolutely candid. Do not respond with what you think we want to hear or even what you think is the ideal, please just tell us as it is!
Thank you!
The Sales Training Team
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| * Please indicate your region: |
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| * 1. The MAJORITY of the time, what are your top priorities for The Consultation? Please rank in order of importance: |
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| Building the relationship with your customer |
| | | Educating the Customer |
| | | Gaining the H2T Sales |
| | | Getting the customer to buy more than they did last year |
| | | Getting prepared for the Appointment |
| | | Presenting the Experience Varsity Collection |
| | | Other |
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| If applicable, please explain your "other" response: | | |
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| * 2. The MAJORITY of the time, what tools do you use at The Consultation? Please check all that apply: |
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| * 3. What are the top 3-5 things you do on every consulation? | | |
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| * 4. What are the top 3-5 challenges you face on most consultations? | | |
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| * 5. Do you have a specific question (or questions) that you ask to better understand your customers' needs? |
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| * 6. Do you have a specific question (or questions) that you ask to overcome objections and secure more sales? |
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| * 7. What are your top priorities for The Sizing Appointment? Please rank in order of importance: |
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| Additional sales (Get the customer to buy more than they did last year?) |
| | | Educate the customer |
| | | Enter sizes into OMS |
| | | Optional sales (Encourage participant(s) to buy an optional item) |
| | | Size quickly and efficiently and get to the next appointment |
| | | The Varsity Experience (for girls, parents, coaches, etc.) |
| | | Other |
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| If applicable, please explain your “other” response: | | |
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| * 8. The majority of the time, what tools do you use at The Appointment? Please check all that apply: |
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| * 9. What are the top 3-5 challenges you face on most appointments (i.e. can be sales, sizing, technology related, etc.)? | | |
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| * 10. What % of the time are you able to get all styles and sizes entered into the computer at the appointment? |
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| Feel free to comment on the above: | | |
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| 11. What percentage of the time do you secure the Method of Payment at the appointment (or within a week)? |
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| If you responded 75% or more, please share how you achieve this? | | |
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