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Surveys
2011
September
C
ConnectNZ SCC
ConnectNZ SCC
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What was your main reason for contacting Connect Service Co-ordination Centre?
Log a service request
Request a move, add or change
Ask a how to question
Follow up on an existing service request
Product information
How satisfied were you with the Service Co-ordinators ability to understand the unique nature of your problem and answer your questions?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Did you receive a service request job number from the Service Co-ordinator?
Yes
No
How satisfied were you with the Service Co-ordinators product knowledge and professionalism?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
How satisfied were you with the Service Co-ordination Centre’s service request follow up and status reports?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Did the Service Co-ordination Centre meet all time and service commitments made to you?
Yes
No
How satisfied were you with the amount of time between logging the job and resolution?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Please complete the following
The service….
Was better than expected
Matched expectations
Was worse than expected
Based on your experience with our Service Contact Centre and Engineering Team, how likely would you be to recommend us to a colleague or to another organization?
Very likely
Likely
Neutral/Not sure
Unlikely
Very unlikely
What comments or suggestions can you give us that could help us improve the quality of the service we provide to you and your organization?
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